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Privacy Policy

This privacy policy describes the personal data collected or produced (processed) when you use the HOPE BOOKSTORE websites (hereinafter referred to as the “Websites”). It also describes how you use, share and protect your personal data, the options you have regarding your personal data, and how you can contact us.

Take some time to scrutinize this Declaration, which was prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (hereinafter called “GDPR”), which is a directly binding legislative act as well as in accordance with current Greek legislation.

ELPIDA BOOKSTORE operates as a modern active company offering its products both in the Greek and in the international market through the online store elpidampaxevani.com. ELPIDA BOOKSTORE, with Tax Identification Number 048142170, is located in Thessaloniki, at 6 Davaki, 57007 Adendro, with number GEMI 40814006000, tel. 23910 31070, e-mail: [email protected]

What Personal Data Do We Collect and When

We collect and process the personal data you provide to us under the following legal bases:

  • Legal interest as required for the fulfillment of the services provided
  • Legal Obligation for our compliance with applicable laws and regulations
  • Your consent, which you can revoke in the context of your rights

We do not process personal data without your consent or without being our customers or without giving us your data yourself. ELPIDA BOOKSTORE asks you to submit some personal data in order to provide you with the products or services you request, such as shopping, contacting the service, creating an account, participating in events, interacting and using the web of our places.

This personal information includes the following:

  • Contact details, including name, email, phone number, postal address and billing address
  • Login and account details, including username, password and unique user ID
  • Personal information, including city and shopping history
  • Payment or credit card details

At this point it is pointed out that you are responsible for the accuracy of the data you provide to us.

When you interact with our Websites and Apps, some data is automatically collected from your device or the web browser you are using. This data includes the following:

  • Device IDs, call status, network access, storage information, and battery information
  • Cookies, IP addresses, referrer headers, web browser identification and version data, as well as web beacons and tags

Tools to Set Up What Personal Data We Collect

When using our Websites, we also provide timely information and obtain your consent to certain practices. For example, we take your consent to use your site and send you notifications. In many cases, the web browser platform you use or your mobile device provides additional tools that allow you to control when your devices collect or share certain categories of personal data. For example, your mobile device or web browser that you use may provide tools that allow you to manage the use of cookies or the sharing of sites. We encourage you to familiarize yourself with and use the tools available on your devices.

Why and how we use your personal data

We use your personal data for the following purposes:

To provide information about the Websites and Services you request

When you use the Websites, we use your personal information to provide you with the product or service you have requested. For example, if you make a purchase on the website www.elpidampaxevani.gr we will use the contact information you give us to contact you about the purchase. In many cases, in order to use certain elements on the Websites, you may need to provide additional data or additional consent to use certain elements in a certain way. For example, to share content on social media, you may need to provide the login details for your social media accounts.

For the disclosure of information about our products, services and events, as well as for other promotional purposes

When you give your consent, we will send you promotional communications and news about products, services and other promotions. You can opt-out of these communications at any time after you have given this consent.

If you are already a customer (for example, if you have placed an order with us), we may use the contact information you provide to send us marketing updates on similar products or services, where permitted by applicable law (unless you have already selected do not receive such content). In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us to personalize our communication with you about products and services that we believe may be of interest to you.

For the operation, improvement and maintenance of our business, products and services

We use your personal data for our business. For example, when making a purchase, we use this information for accounting, auditing and other internal operations. We use personal data about how you use our products and services to improve your user experience, to assist you in identifying technical and service issues, and to manage your Websites.

For the protection of rights, assets or security, ours or those of others

We may also use your personal information about how you use our Websites and Apps to prevent or detect fraud, misuse, misappropriation and breach of our Terms of Use, as well as to comply with court decisions, state requests or applicable law.

For general research and analysis purposes

We use data on how we use our Websites and Services to better understand consumer behavior and preferences. For example, we can use information on how to use the search and find products by visitors to the website of the HOPE BOOKSTORE, in order to better understand the best ways to organize and present product offers in the “showcases” of our online store .

Legal Basis

In order to process your personal data, we rely on certain legal bases, depending on how you operate on our Websites

  • When you purchase products from our Websites, we need your personal information to fulfill the contract between us. For example, we need the payment and contact details for the delivery of your order.
  • We also rely on other legal bases, such as our reasonable rights as a business, compliance with a legal obligation or the protection of our vital interests.

Disclosure of your Personal Data

We do not trade or transmit your personal data to third parties except within the framework of what is defined in this Privacy Statement as well as within the requirements of the law.

Protection and management of your Personal Data

We take all necessary measures for the protection and security of information. More specifically, we have developed and implemented optimal technical and organizational mechanisms for security and protection of information in order to protect their integrity, availability and confidentiality.

Consequences of not providing your data

You are not required to provide your personal information, however, as this information is required to provide you with our services / deliver your products / safeguard your legitimate interests, we will not be able to offer some or all of our services without your consent.

How long do we keep your personal data?

ELPIDA BOOKSTORE retains personal information only for as long as necessary. We have implemented strict review and maintenance policies to meet these obligations. According to the Greek tax legislation, we must keep your basic personal data (name, address, contact details) for at least 10 years, and then destroy them.

If you have agreed to use your personal information to send you instant marketing messages, we will retain this information until you otherwise notify us and / or revoke your consent.

If you have further questions about this policy or how we handle your personal information, please contact us at [email protected]